Business Management Archives - Auto Service World https://www.autoserviceworld.com/category/business-management/ Reaching Canada's Automotive Aftermarket Industry Wed, 10 Jan 2024 12:43:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://www.autoserviceworld.com/wp-content/uploads/2019/08/cropped-ASW-FAVICON-1-32x32.png Business Management Archives - Auto Service World https://www.autoserviceworld.com/category/business-management/ 32 32 ASW Conversations: Canadian M&A: The Vast-O’Reilly deal and more https://www.autoserviceworld.com/asw-conversations-canadian-ma-the-vast-oreilly-deal-and-more/ https://www.autoserviceworld.com/asw-conversations-canadian-ma-the-vast-oreilly-deal-and-more/#respond Wed, 10 Jan 2024 11:30:18 +0000 https://www.autoserviceworld.com/?p=1003840058 2023 finished off with some major news: O’Reilly Automotive announced it had acquired Groupe Del Vasto, which operates Vast-Auto Distribution. We spoke to a few industry experts about the implications of the deal. One of them was Kumar Saha, a…

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]]> https://www.autoserviceworld.com/asw-conversations-canadian-ma-the-vast-oreilly-deal-and-more/feed/ 0 When will interest rates go down? https://www.autoserviceworld.com/when-will-interest-rates-go-down/ https://www.autoserviceworld.com/when-will-interest-rates-go-down/#respond Wed, 03 Jan 2024 11:30:54 +0000 https://www.autoserviceworld.com/?p=1003839945 The hope is Canada will see interest rates start to fall later this year, an economist told a room full of automotive professionals. Specifically, it won’t be until at least the second quarter of 2024, said Thomas Feltmate, senior economist…

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]]> https://www.autoserviceworld.com/when-will-interest-rates-go-down/feed/ 0 What to consider in times of transformation https://www.autoserviceworld.com/what-to-consider-in-times-of-transformation/ https://www.autoserviceworld.com/what-to-consider-in-times-of-transformation/#respond Fri, 22 Dec 2023 11:25:36 +0000 https://www.autoserviceworld.com/?p=1003839663 The automotive aftermarket — and the automotive industry as a whole — is going through significant transformation. Greater electronic components and sensors are pushing through change while hybrid and battery electric vehicles are bringing potential upheaval to the sector as…

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]]> https://www.autoserviceworld.com/what-to-consider-in-times-of-transformation/feed/ 0 How much money is being lost due to labour shortage https://www.autoserviceworld.com/how-much-money-is-being-lost-due-to-labour-shortage/ https://www.autoserviceworld.com/how-much-money-is-being-lost-due-to-labour-shortage/#respond Wed, 20 Dec 2023 11:15:32 +0000 https://www.autoserviceworld.com/?p=1003839777 Small businesses in Canada missed over $38 billion in revenue opportunities last year because they had to turn down or postpone contracts or sales due to labour shortages. This is the finding of a new report by the Canadian Federation…

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]]> https://www.autoserviceworld.com/how-much-money-is-being-lost-due-to-labour-shortage/feed/ 0 Vast-Auto being acquired by O’Reilly https://www.autoserviceworld.com/vast-auto-acquired-by-oreilly/ https://www.autoserviceworld.com/vast-auto-acquired-by-oreilly/#respond Tue, 19 Dec 2023 14:50:17 +0000 https://www.autoserviceworld.com/?p=1003839972 Another Canadian automotive aftermarket distributor has been sold to an American company. O’Reilly Automotive, based in Springfield, Missouri, announced yesterday that it had acquired Montreal’s Groupe Del Vasto, which operates as Vast-Auto Distribution. O’Reilly agreed to a stock purchase agreement…

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]]> https://www.autoserviceworld.com/vast-auto-acquired-by-oreilly/feed/ 0 How a loaner can boost your business https://www.autoserviceworld.com/how-a-loaner-can-boost-your-business/ https://www.autoserviceworld.com/how-a-loaner-can-boost-your-business/#respond Tue, 19 Dec 2023 11:20:13 +0000 https://www.autoserviceworld.com/?p=1003838746 A loaner vehicle and building the cost of having one into your shop’s pricing structure can become a profitable strategy, according to a former shop owner. Fred Hules, who sold his shop and now is an industry coach with the…

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]]> https://www.autoserviceworld.com/how-a-loaner-can-boost-your-business/feed/ 0 Customer service trends the aftermarket needs to know about https://www.autoserviceworld.com/customer-service-trends-the-aftermarket-needs-to-know-about/ https://www.autoserviceworld.com/customer-service-trends-the-aftermarket-needs-to-know-about/#respond Fri, 15 Dec 2023 11:30:25 +0000 https://www.autoserviceworld.com/?p=1003839629 The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert. One, a customer should be able to do business with you whenever, wherever and however…

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]]> https://www.autoserviceworld.com/customer-service-trends-the-aftermarket-needs-to-know-about/feed/ 0 Gas station challenges as EVs grow https://www.autoserviceworld.com/gas-station-challenges-as-evs-grow/ https://www.autoserviceworld.com/gas-station-challenges-as-evs-grow/#respond Tue, 12 Dec 2023 11:20:42 +0000 https://www.autoserviceworld.com/?p=1003839571 As more Canadians choose an electric vehicle as their next vehicle, gas stations may face some significant challenges, according to an industry observer. S&P Global Mobility’s Canadian Automotive Insights for Q3 showed battery electrics made up 10 per cent of…

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]]> https://www.autoserviceworld.com/gas-station-challenges-as-evs-grow/feed/ 0 How shops have seen an escalation in theft https://www.autoserviceworld.com/how-shops-have-seen-an-escalation-in-theft/ https://www.autoserviceworld.com/how-shops-have-seen-an-escalation-in-theft/#comments Thu, 07 Dec 2023 11:30:27 +0000 https://www.autoserviceworld.com/?p=1003838749 Fraud can easily run rampant in your shop if you’re not regularly watching out for it. And it’s a serious mistake to think you can trust everyone who works with you, industry experts said. In just the last few years,…

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]]> https://www.autoserviceworld.com/how-shops-have-seen-an-escalation-in-theft/feed/ 1 How big the technician labour gap is going to get https://www.autoserviceworld.com/how-big-the-technician-labour-gap-is-going-to-get/ https://www.autoserviceworld.com/how-big-the-technician-labour-gap-is-going-to-get/#respond Wed, 06 Dec 2023 11:30:27 +0000 https://www.autoserviceworld.com/?p=1003839670 The automotive aftermarket’s labour shortage has doubled from one year to the next and is projected to worsen. The talent gap doubled from 2021 to 2022, and a new AIA Canada report estimates the industry could be short 4,000 technicians…

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]]> https://www.autoserviceworld.com/how-big-the-technician-labour-gap-is-going-to-get/feed/ 0 Study shows how Gen Z likes to work https://www.autoserviceworld.com/study-shows-how-gen-z-likes-to-work/ https://www.autoserviceworld.com/study-shows-how-gen-z-likes-to-work/#respond Wed, 06 Dec 2023 11:20:56 +0000 https://www.autoserviceworld.com/?p=1003839372 For a group that is less team-focused, what strengths can you extract?

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]]> https://www.autoserviceworld.com/study-shows-how-gen-z-likes-to-work/feed/ 0 What you can’t do after you’ve quoted a customer https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/ https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/#comments Tue, 05 Dec 2023 11:30:13 +0000 https://www.autoserviceworld.com/?p=1003838939 Many sales advisors make the mistake of delivering the price to the customer … and then leave them in stunned silence. Tom Amero, certified elite trainer at Elite, a training company that works with the automotive aftermarket, calls it a…

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]]> https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/feed/ 3 From the Magazine: 5 common dynamic pricing myths https://www.autoserviceworld.com/from-the-magazine-5-common-dynamic-pricing-myths/ https://www.autoserviceworld.com/from-the-magazine-5-common-dynamic-pricing-myths/#respond Fri, 01 Dec 2023 11:15:40 +0000 https://www.autoserviceworld.com/?p=1003839329 Emerging trend is often misunderstood and ignored by the automotive aftermarket

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]]> https://www.autoserviceworld.com/from-the-magazine-5-common-dynamic-pricing-myths/feed/ 0 Be professional but not over professional https://www.autoserviceworld.com/be-professional-but-not-over-professional/ https://www.autoserviceworld.com/be-professional-but-not-over-professional/#respond Tue, 28 Nov 2023 11:30:17 +0000 https://www.autoserviceworld.com/?p=1003838936 Have you ever called a business and didn’t know if it was a robot or a human being on the other end of the line? That cold, monotone voice of the person answering the phone likely turned you off. And…

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]]> https://www.autoserviceworld.com/be-professional-but-not-over-professional/feed/ 0 From the Magazine: The developing EV market https://www.autoserviceworld.com/from-the-magazine-the-developing-ev-market/ https://www.autoserviceworld.com/from-the-magazine-the-developing-ev-market/#respond Tue, 28 Nov 2023 11:25:04 +0000 https://www.autoserviceworld.com/?p=1003839381 James Carter is one of the foremost experts on electric vehicles and automotive in general. We sat down with him to get his thoughts on where EVs stand in Canada, attitudes towards the technology, combating “negative hyperbole,” what’s needed for EVs to grow and what it all means for the aftermarket.

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]]> https://www.autoserviceworld.com/from-the-magazine-the-developing-ev-market/feed/ 0 Why you need to charge for all of a tech’s time https://www.autoserviceworld.com/why-you-need-to-charge-for-all-of-a-techs-time/ https://www.autoserviceworld.com/why-you-need-to-charge-for-all-of-a-techs-time/#comments Tue, 21 Nov 2023 11:30:31 +0000 https://www.autoserviceworld.com/?p=1003838743 That includes making sure your shop is properly charging for diag time, as well as repair verifications

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]]> https://www.autoserviceworld.com/why-you-need-to-charge-for-all-of-a-techs-time/feed/ 1 From the Magazine: The digital minefield of Google reviews https://www.autoserviceworld.com/from-the-magazine-the-digital-minefield-of-google-reviews/ https://www.autoserviceworld.com/from-the-magazine-the-digital-minefield-of-google-reviews/#respond Tue, 21 Nov 2023 11:20:05 +0000 https://www.autoserviceworld.com/?p=1003838966 How to navigate your response to bad feedback

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]]> https://www.autoserviceworld.com/from-the-magazine-the-digital-minefield-of-google-reviews/feed/ 0 Tools businesses are adding to help bottom lines https://www.autoserviceworld.com/tools-businesses-are-adding-to-help-bottom-lines/ https://www.autoserviceworld.com/tools-businesses-are-adding-to-help-bottom-lines/#respond Tue, 21 Nov 2023 11:15:57 +0000 https://www.autoserviceworld.com/?p=1003838882 More businesses are adding to their digital capabilities, which are boosting their operations and increasing revenue, a new survey has found. Scotiabank’s fourth annual Path to Impact Report noted that 18 per cent of Canadian small business owners reported accelerating…

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]]> https://www.autoserviceworld.com/tools-businesses-are-adding-to-help-bottom-lines/feed/ 0 Worldpac, Carquest could be up for sale https://www.autoserviceworld.com/worldpac-carquest-could-be-up-for-sale/ https://www.autoserviceworld.com/worldpac-carquest-could-be-up-for-sale/#respond Fri, 17 Nov 2023 11:31:19 +0000 https://www.autoserviceworld.com/?p=1003839397 Advance Auto Parts announced it is beginning the process of looking into spinning off its Worldpac division and its Canadian business under the Carquest banner. The announcement came as the company has decided to focus on a “blended box business…

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]]> https://www.autoserviceworld.com/worldpac-carquest-could-be-up-for-sale/feed/ 0 From the Magazine: Unraveling the customer service paradox https://www.autoserviceworld.com/from-the-magazine-unraveling-the-customer-service-paradox/ https://www.autoserviceworld.com/from-the-magazine-unraveling-the-customer-service-paradox/#comments Thu, 16 Nov 2023 11:15:45 +0000 https://www.autoserviceworld.com/?p=1003838960 A field test found that our advisors seem off-put by customers. We need to change that

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]]> https://www.autoserviceworld.com/from-the-magazine-unraveling-the-customer-service-paradox/feed/ 1 The gaps between employee and employer expectations https://www.autoserviceworld.com/the-gaps-between-employee-and-employer-expectations/ https://www.autoserviceworld.com/the-gaps-between-employee-and-employer-expectations/#respond Wed, 15 Nov 2023 11:15:22 +0000 https://www.autoserviceworld.com/?p=1003838885 A quarter of Canadian employees are debating whether or not they should leave their jobs next year, according to a new survey. The younger generation — Gen Z and Millennials — are most inclined to this sentiment, according to the…

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]]> https://www.autoserviceworld.com/the-gaps-between-employee-and-employer-expectations/feed/ 0 ASW Conversations: The cost gap in EV repair https://www.autoserviceworld.com/asw-conversations-the-cost-gap-in-ev-repair/ https://www.autoserviceworld.com/asw-conversations-the-cost-gap-in-ev-repair/#comments Tue, 14 Nov 2023 11:30:02 +0000 https://www.autoserviceworld.com/?p=1003839228 Teslas are far more expensive to repair than their EV counterparts and even internal combustion engines. Why? Kevin FitzPatrick, a senior vice president at OPUS IVS, explains. “The scarcity of talent, which means that you can charge a premium, and…

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]]> https://www.autoserviceworld.com/asw-conversations-the-cost-gap-in-ev-repair/feed/ 3 From the Magazine: Investing in yourself https://www.autoserviceworld.com/from-the-magazine-investing-in-yourself/ https://www.autoserviceworld.com/from-the-magazine-investing-in-yourself/#respond Tue, 14 Nov 2023 11:15:46 +0000 https://www.autoserviceworld.com/?p=1003838956 Don’t forget to take care of you, the shop owner

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]]> https://www.autoserviceworld.com/from-the-magazine-investing-in-yourself/feed/ 0 What shops need from their suppliers https://www.autoserviceworld.com/what-shops-need-from-their-suppliers/ https://www.autoserviceworld.com/what-shops-need-from-their-suppliers/#respond Fri, 10 Nov 2023 11:30:15 +0000 https://www.autoserviceworld.com/?p=1003838942 If suppliers can help more at the shop level, the more it’ll help everyone across the industry, urged one owner. Dave Hinz, owner of Mastertek Auto Repair, said that what really impresses him is when suppliers back him up with…

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]]> https://www.autoserviceworld.com/what-shops-need-from-their-suppliers/feed/ 0 Where retail leaders see room for improvement https://www.autoserviceworld.com/where-retail-leaders-see-room-for-improvement/ https://www.autoserviceworld.com/where-retail-leaders-see-room-for-improvement/#respond Fri, 10 Nov 2023 11:20:01 +0000 https://www.autoserviceworld.com/?p=1003838635 Leaders of retail outlets see customer interaction as a major deficiency among their staff. However, a report noted outdated training methods as a key issue. A new report from frontline training platform eduMe found that 83 per cent of leaders…

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]]> https://www.autoserviceworld.com/where-retail-leaders-see-room-for-improvement/feed/ 0 Why these pros don’t like flat rate pay https://www.autoserviceworld.com/why-these-pros-dont-like-flat-rate-pay/ https://www.autoserviceworld.com/why-these-pros-dont-like-flat-rate-pay/#comments Thu, 09 Nov 2023 11:30:14 +0000 https://www.autoserviceworld.com/?p=1003838932 Picture this scenario: A shop has a pair of technicians. One is constantly reading up on new vehicle technology, they’re taking in training and embracing all that is coming. The other is the opposite. They come in, do their work…

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]]> https://www.autoserviceworld.com/why-these-pros-dont-like-flat-rate-pay/feed/ 6 From the Magazine: The 2023 Training Report https://www.autoserviceworld.com/from-the-magazine-the-2023-training-report/ https://www.autoserviceworld.com/from-the-magazine-the-2023-training-report/#respond Thu, 09 Nov 2023 11:20:24 +0000 https://www.autoserviceworld.com/?p=1003838952 Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game

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]]> https://www.autoserviceworld.com/from-the-magazine-the-2023-training-report/feed/ 0 Get top training tips in the latest issue of CARS https://www.autoserviceworld.com/get-top-training-tips-in-the-latest-issue-of-cars/ https://www.autoserviceworld.com/get-top-training-tips-in-the-latest-issue-of-cars/#respond Tue, 07 Nov 2023 11:30:21 +0000 https://www.autoserviceworld.com/?p=1003838946 Check out the latest issue of CARS magazine for a whole collection of training insights.   View this post on Instagram   A post shared by Cars Magazine & Jobber News (@autoserviceworld) The cover feature takes a dive into key…

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]]> https://www.autoserviceworld.com/get-top-training-tips-in-the-latest-issue-of-cars/feed/ 0 A fraud tale: Credit card scams https://www.autoserviceworld.com/a-fraud-tale-credit-card-scams/ https://www.autoserviceworld.com/a-fraud-tale-credit-card-scams/#comments Thu, 02 Nov 2023 10:30:33 +0000 https://www.autoserviceworld.com/?p=1003838928 Automotive repair shops should never accept a credit card unless the person taking the payment can physically see the card, an accountant who works with shops urged. Otherwise, the card owner can dispute the claim — and will often win.…

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]]> https://www.autoserviceworld.com/a-fraud-tale-credit-card-scams/feed/ 1 Key advice from these industry leaders https://www.autoserviceworld.com/key-advice-from-these-industry-leaders/ https://www.autoserviceworld.com/key-advice-from-these-industry-leaders/#respond Wed, 01 Nov 2023 10:20:58 +0000 https://www.autoserviceworld.com/?p=1003838752 When Bill Long, Larry Pavey and John Washbish are offering you advice, it’s a good idea to listen. The three automotive aftermarket veterans took part in a webinar where, apart from sharing some good stories, gave their thoughts on where…

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]]> https://www.autoserviceworld.com/key-advice-from-these-industry-leaders/feed/ 0