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How to keep up with consumer change
Consumer behaviour around what they expect from their local automotive repair shop has changed. Your shop needs to keep pace,…
High used prices sticking around, helping aftermarket
The landscape of affordable used vehicles has changed drastically over the last few years, helping the automotive aftermarket.
Four years ago,…
A top challenge shops will face with EVs
Shops can do all they can to prepare to service electric vehicles in their facilities. They can have the space…
What aftermarket companies could be sold in 2024?
After a flurry of activity in 2023, what other deals could be in store for 2024 in the Canadian automotive…
The 4 vehicle technologies you need to know
Many new technologies are soon going to be heavily penetrating the new vehicle fleet and the aftermarket needs to be…
ASW Conversations: Canadian M&A: The Vast-O’Reilly deal and more 
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How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Locking the door
Volvo Cars announced a move in late June that, whether done intentionally or not, will make it harder for independent automotive service pro →
By The Numbers: Battery Facts
75% Percentage of owners of vehicles newer than two years who get all the recommended maintenance. When the vehicle is between 2 and →
Standardizing ADAS terminology
By Allan Haberman If you think advanced driver assistance systems (ADAS) are brand new on the automotive scene, you might be →-
How EVs will reinforce the importance of on-board diagnostics
A strong preference for vehicle emission control and the evolving regulatory landscape is propelling the on-board diagnostics (OBD) aftermar →
Staying safe
Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm w →
Off the Shelf: Keep them coming back
By Susan Hitchon There’s no question that loyal clients are highly coveted in any industry. Under stable or normal ma →
Confidentiality in the workplace
By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing →-
From the Magazine: It’s your Turn: Taking on the new competition
As independent automotive repair shop operators, we can’t sell ourselves short. As dealers look to make more money, they’re comin →
From the Magazine: It’s Your Turn: Those personal touches
No matter how large our shops are we are small businesses. And as small business owners, it’s impossible not to take things personally. →-
From the Magazine: Shifting demographic gears
The automotive industry is changing at an unprecedented pace. With the rise of e-commerce and large retail chains, smaller shops are facing →
From the Magazine: Investing in your shop
As shops require more sophisticated tools these days, it’s important to understand the cost of investing, the when, the what to invest in →
