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Topic
Customer Relations
News Auto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements What customers want from you
May 2, 2023 by
Adam Malik
The easier you can make it for a customer to access your automotive repair services, the more likely they’ll get those services from you. So shops need to look at ways to break down barriers that are impeding customers from…
News Auto Repair & ServiceBusiness ManagementCustomer RelationsJobbers & WDsSupplier News & Announcements Got a bad review? Here’s how to handle it
March 7, 2023 by
Adam Malik
Online reviews can make or break a business. Get too many and customers searching for you online will turn away. Those with a Google Business Page will have reviews front and centre. These are critical to business success. “If your…
News Association NewsAuto Repair & ServiceCustomer RelationsJobbers & WDsSupplier News & Announcements How Millennials approach maintenance and repair
August 18, 2022 by
Adam Malik
Millennial Canadians feel more helpless and don’t stay on top of maintenance and repair of their vehicle as much as other age groups, according to new data. The Automotive Industries Association of Canada released information on how the Millennial cohort…
News Auto Repair & ServiceCustomer RelationsJobbers & WDsMarket Research & StatisticsSupplier News & Announcements This may be a key advantage for the aftermarket over dealers
June 21, 2022 by
Adam Malik
A recent study out of the United States found that vehicle owners find it easier to do business with an aftermarket service facility compared to a franchised new-vehicle dealer for some types of service. The J.D. Power 2022 U.S. Aftermarket…
News Auto Repair & ServiceCustomer RelationsPodcast ASW Conversations: The Customer Experience
June 2, 2022 by
Adam Malik
The experience of the customer while in your shop is an essential part of the automotive aftermarket industry. In this special edition of ASW Conversations, host Peter Bulmer hosts a video discussion with Mister Tansmission’s CEO Tony Kuczynski, who…
Feature Business ManagementCovid-19Customer RelationsJobbers & WDs Staying safe
September 27, 2021 by
Adam Malik
Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm we’re in a fourth wave. Here’s what jobbers have been doing to keep staff and customers safe ALMOST TWO-THIRDS of Canadian…
Feature Business ManagementCustomer Relations Confidentiality in the workplace
November 16, 2020 by
Allan Janssen
By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing business with you? It happened in a weird way for me. The senior managers seated around the boardroom table…
News CommentaryCustomer RelationsIndustry TrendsLead Story COMMENTARY: Don’t help online retailers take over your business!
July 23, 2020 by
Auto Service World
Supporting online retailers as their ‘official install centre’ doesn’t make any sense
News Covid-19Customer Relations Manheim Auctions reveals new car disinfecting service
July 7, 2020 by
Allan Janssen
Manheim Canada, a business of Cox Automotive Canada and a leading provider of vehicle remarketing services, has introduced the Manheim Vehicle Disinfection Service. Available at all Manheim Auctions across the country, the Manheim Vehicle Disinfection Service will effectively reduce…
News Business ManagementCovid-19Customer Relations Social-distancing floor and window decals available for aftermarket
June 30, 2020 by
Allan Janssen
Superior Signals, Inc. (SSI) has introduced a new line of social distancing decals. The series features a selection of five decals, encouraging safe social distancing and the wearing of appropriate safety gear. Extremely durable and highly visible, these decals can…
News Association NewsCustomer RelationsLead StoryMarket Research & Statistics Canadian millennials rate independent shops higher on trust, value
June 25, 2020 by
Allan Janssen
Canadian millennials value independent auto service providers over dealerships when it comes to value for money and trustworthiness, according to a new study released by the Automotive Industries Association of Canada. According to the study, officially released today, independent shops…
News Business ManagementConsumer trendsCustomer Relations Fountain Tire launches financing solution for customers
May 28, 2020 by
Allan Janssen
Fountain Tire has launched an online financing solution that provides its Canadian customers with access to 0% interest financing plans. The move is part of Fountain Tire’s goal to provide flexible payment options, particularly during these challenging times. “At Fountain…