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Commentary
Feature Business ManagementCommentaryLead Story COMMENTARY: Seeking Silver Linings
June 16, 2020 by
Allan Janssen
We’ve seen how the coronavirus can divide us… can it also unite us?
Feature CommentaryLead Story COMMENTARY: Ageism is getting old
June 11, 2020 by
Auto Service World
Making generalizations based on age isn’t fair and doesn’t make good business sense.
Feature CommentaryCovid-19Lead Story COMMENTARY: Who are you in a crisis?
June 9, 2020 by
Allan Janssen
Adversity on this scale tends to bring out our essential natures.
Feature Business ManagementCommentaryLead Story Commentary: Training is no longer an option
June 2, 2020 by
Auto Service World
Offering your employees training and career development is a cost of doing business in the modern world.
Feature Association NewsCommentaryPeople & Profiles Commentary: This was NOT a gender vote
May 18, 2020 by
Allan Janssen
If you’re not used to the term ‘Madame Chairman’ being thrown around at AIA meetings, you’re in for a treat. We’ll hear those words an awful lot over the next year, as Susan Hitchon takes her place in the lead…
Feature CommentaryCovid-19Lead Story Commentary: Our badge of honour
May 13, 2020 by
Auto Service World
We’re fortunate to be in an industry that was not only open during the worst of the crisis … it was essential.
Feature Business ManagementCommentaryLead Story Greenwood’s Garage: Are you headed for trouble?
March 4, 2020 by
Auto Service World
By Bob Greenwood Shop owners who monitor their numbers properly on a monthly basis are more in control of their destiny than they may think. If they study the year-to-date trends that their numbers offer, they won’t be driving in…
Feature CommentaryLead Story COMMENTARY: It All Boils Down to Quality
February 20, 2020 by
Allan Janssen
Somewhere between rock solid and rock bottom are aftermarket companies that struggle with consistency.
Feature Auto Repair & ServiceCommentaryLead Story COMMENTARY: An open letter to manufacturers
January 22, 2020 by
Auto Service World
By Bob Paff Dear Mr. Manufacturer: Who is your biggest customer? If you’re thinking it’s the local jobber or John Q. Public, please allow me to humbly suggest that you give your head a shake. It is repair shop…
Feature CommentaryLead StoryVehicle Technology COMMENTARY: The future we’re hurtling toward
January 16, 2020 by
Allan Janssen
We seem to be plagued by a morbid pessimism that advanced technology is undoing our industry.
Feature Business ManagementCommentaryLead Story GREENWOOD: Get focused on your client
January 8, 2020 by
Allan Janssen
Do you have the kind of relationship with ASPs that they heed your advice? The most progressive jobbers do.
Feature Auto Repair & ServiceCommentaryLead Story COMMENTARY: They can’t handle the truth!
January 2, 2020 by
Allan Janssen
I hate to admit it, but a friend of mine would be a terrible customer for any repair shop. If you see him coming, flip the sign in the window. “Sorry! We’re closed.” You’ll be doing yourself a favour. He’s…